WordPress Questions

What is WordPress?
WordPress is an online, open source website creation tool written in PHP. In general it’s probably the easiest and most powerful blogging and website content management system (or CMS) in existence today and powers over 25% of all websites on the internet.

Where can I download and learn more about WordPress?
If you’re a hosting customer of Creative Pixels Media we’ll take care of installing WordPress for you and will even migrate your current site over to us if you have one at no cost, but if you want to install WordPress yourself you can login to your cPanel account and use our 1-click WordPress install button. Alternatively you can manually install WordPress by following the directions at WordPress.org.

Hosting Questions

What kind of website hosting do you offer and how much does it cost?
Creative Pixels Media offers full service managed WordPress hosting that starts as low as $49.95/month. Full service managed WordPress hosting means we take care of everything. Yep. Everything. So sit back, relax and know that your website is run by professionals who know and love WordPress and will treat your business website as if it’s our own.

What does Free Website Migration mean?
Free website migration is a FREE service offered by Creative Pixels Media that allows you to sit back and relax while we move your current WordPress website to your hosting account with Creative Pixels Media. We currently only provide Migration services for existing WordPress websites.

Do we really get a free hour of website updates/changes?
You sure do! All hosting packages come with at least one hour per month website updates or changes for our Starter Package, 2 free hours for our Business Package and 3 free hours for our Premium Package. While we already update your sites security and WordPress installs automatically free of charge, you can also request we add a new page or a new blog article or move this item here and that item there. Need a new blog post added? We’ll do it for free! Need food menu items added? We’ll do it for free! Need products added to your online store? We’ll do it for free! Think of us as your personal website assistant.

After your one hour per month is used up our current rate is $100/hour. If we anticipate a change or addition would go well beyond the one free hour we’ll contact you to give you an estimate of the cost and wait for approval prior to doing the work. Most clients get plenty of work done and stay within the 1 hour timeframe. We’ll update your account so you can always see how much time you have available each month. You can request updates at any time through our simple support desk located within your account.

* Note: Your free hour is content based, but does not include design, development or SEO (beyond the initial SEO setup when you open your account). Actual design, development and SEO is billed at $100/hour in 15 minute increments.

What features do you offer with your WordPress hosting?
We currently offer 1-click WordPress installation, security updates, free site migrations, daily backups (nightly database & weekly full site), fast reliable performance, unlimited email addresses, unlimited databases, low cost SSL certificates, a 30 day money back guarantee and our industry leading 1-3 Free Hours per month of site updates and changes.

More importantly we do everything for you. We’re like your own personal website assistant. That’s why we’re a full service, managed WordPress hosting company. Running a professional website has never been easier.

I purchased my domain elsewhere… What are the nameservers for Creative Pixels Media?
Once everything is set up, you can easily point your domain to Creative Pixels Media servers by updating your nameservers with your registrar to the following:

NS1.CREATIVEPIXELSMEDIA.COM
NS2.CREATIVEPIXELSMEDIA.COM

Can we create a website that doesn’t use WordPress?
Yes you can install and create most any type of website you want using cPanel, but Creative Pixels Media will only provide full service managed WordPress support for WordPress websites hosted with us.

How do I cancel my hosting subscription?
Should you become dissatisfied with our hosting services within the first 30 days of your account activation (I know, impossible), Creative Pixels Media will refund your hosting fee subject to the money back guarantee terms listed in this agreement.

Refunds are not available for customers after the 30 days of account activation. You may however cancel your account at any time in order to make sure that your account is not renewed.

To cancel your hosting subscription, simply log in and go to your Account Dashboard (My Account) and click ‘My Plan’, then click ‘Cancel’. Note: You must cancel before your renewal date to avoid being charged for the next month. Example: If your billing date is on the 5th, you must cancel no later than the 4th. All website files are the responsibility of the customer and must be moved/backed up prior to cancellation. For more information, please visit our cancellation and refund policy page.

Do you have any discount / promo codes so I can save money?
We occasionally promote discount codes through our site or social media so please check those and follow us for up to date codes being offered. We also occasionally work with partners or affiliates to offer special discounts to their visitors. You can enter your discount code during checkout.

Note: Discount or promo codes only provide the discount for the first month of your subscription. After that your monthly rate will be the normal advertised price. Annual payments already receive a ‘2 FREE months’ discount so are excluded from these discount code offers.

What are your support response times?
We will respond usually within minutes, but no later than 24 hours.

Do you offer an Affiliate Program?
Yes we offer one of best WordPress Affiliate Programs with some of the industries best commission structures. We’ll be running affiliate contests as well so top performing affiliates of our hosting plans and themes can earn even more on top of our industry leading commissions.

Custom Work Questions

What kind of custom websites can you create using WordPress?
We can create pretty much any type of website you can think of using WordPress. From simple information based websites to complex e-commerce solutions. We can also create custom backend pages so you or your staff can easily manage your website. Check out our portfolio to see some of our recent work.

Why do you create all of your custom theme projects using The Genesis Theme Framework for WordPress?
The Genesis Theme Framework for WordPress is SEO optimized, built on HTML5, has state of the art security built in, allows for instant sites/security updates by keeping the look of your site separate from the core files.

All our projects include a copy of Genesis built in, but if you want to create your own site you can download your own copy of the Genesis Theme Framework here for $59.95.

How long does it take to create a custom website?
While some simple projects can take less than a week, most of our projects include a design and development process that includes feedback from you the client and generally takes between 2-8 weeks depending on the scope of the project.

Do your custom sites work on mobile?
Yes all our projects are coded using the latest standards and technologies and use what’s called ‘Responsive Design’. All project will look great regardless if you’re visiting the site on a Mac, PC, iPad, iPhone or Android device.

How much does it cost to have you design/develop a custom website?
Our prices for design/development generally start around $3500 and go up from there. The easiest way to find out what your project would cost and what kind of timeline you’re looking at would be to Request a Project Quote and we’ll get back to you within about 24 hours.

WordPress Theme Questions

What is your license and refund policy in regards to purchasing WordPress themes?
Due to the nature of digital downloads being irretrievable we do not offer refunds on theme purchases outside of extenuating circumstances. If you feel as though a refund is warranted please contact us with your explanation and we will do everything we can to work with you to resolve the issue.

Your purchase of any of our themes allows for unlimited use. Resale is not permitted.

What support is provided when purchasing a theme?
Support is included for one year from purchase date. Extended support/updates are available for $19/year.