Should you become dissatisfied with our hosting services within the first 30 days of your account activation, Creative Pixels Media will refund your hosting fee subject to the money back guarantee terms listed in this agreement. Refunds are not available for customers after the 30 days of account activation. You may however cancel your account at any time in order to make sure that your account is not renewed. To cancel your hosting subscription, simply log in and go to your Account Dashboard (My Account) and click ‘My Plan’, then click ‘Cancel’. Note: You must cancel before your renewal date to avoid being charged for the next month. Example: If your billing date is on the 5th, you must cancel no later than the 4th. This includes annual plans. You must cancel before your initial 30 days or there will not be any refunds for annual plans after the initial 30 days, however you can cancel at anytime so that your annual plan will not be renewed. All website files are the responsibility of the customer and must be moved/backed up prior to cancellation. Accounts which have negative balances will be sent to collections and all services will be terminated, including domain registrations. Refunds are never available for domain registrations. Domain Names transferred to our service incur an additional year of registration and therefore are considered a domain registration. Domain registration fees are $24.95/yr. Domain names of customers which leave our hosting service will be refunded the package price total less the domain registration fee if the customer leaves Creative Pixels Media hosting service within the 30 day money back guarantee.
In addition refunds are not available for additional services such as, but not limited to domain names, dedicated IP’s, SSL certficates, CDN, professional services such as custom design or development, etc. Add-on services that are activated and are included in the hosting package will not be refundable if cancelled within 30-days.
Website files are the responsibility of the Creative Pixels Media customer and should a Creative Pixels Media customer decide to cancel their service it is the customer’s responsibility to make sure that they have backed up & downloaded the website files and any emails from the Creative Pixels Media server prior to requesting that Creative Pixels Media cancels their account. Once the cancellation request has been submitted to Creative Pixels Media a cancellation of the website hosting service may occur anytime after the request is received by Creative Pixels Media and when a cancellation request is completed the client’s hosting account with Creative Pixels Media and their website files are permanently removed from the Creative Pixels Media servers. Therefore again it is the client’s obligation to ensure that they have downloaded their website files and any emails from the server prior to their cancellation request.
99.9% Service Level Agreement “SLA”
Creative Pixels Media offers its clients a 99.9% network uptime guarantee for customer satisfaction purposes and also to ensure that your business is running problem free. Creative Pixels Media will try to maintain maximum uptime. Creative Pixels Media is not responsible for any downtime caused by the client.
30 Day Money Back Guarantee
Creative Pixels Media offers an unconditional 30-day money back guarantee that covers cancellations on shared hosting made during the first 30 days of service, due to the inability to deliver satisfactory services. As a part of our strive to achieve industry leading customer satisfaction, the customer will be refunded all hosting charges made to their credit card minus any setup fees, domain name or add-ons (included and/or purchased) are non-refundable. The guarantee does not apply to accounts with non-use, misuse, and/or abuse of this agreement. Domain name registrations are also non-refundable. Domain Names transferred to our service incur an additional year of registration and therefore are considered a domain registration. Domain registration fees are $24.95/yr. Domain names of customers which leave our hosting service will be refunded the package price total less the domain registration fee if the customer leaves Creative Pixels Media hosting service within the 30 day money back guarantee. Any questions regarding the 30-day money back guarantee should be forwarded to Creative Pixels Media via our contact page or via the Support tab in your Account Dashboard.
Theme Refund & License Policy
Due to the nature of digital downloads being irretrievable we do not offer refunds on theme purchases outside of extenuating circumstances. If you feel as though a refund is warranted please contact us with your explanation and we will do everything we can to work with you to resolve the issue.
Your purchase of any of our themes allows for unlimited use. Resale is not permitted. Support is included for one year from purchase date. Extended support/updates are available for $19/year.